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About Company's FAQ


No, there is no registration or any additional fees for creating or using Indipay account.

Yes! Safeguarding all your bank or card details, is our top priority. The transactions are done through a security protocol that ensuring that there is no leakage of confidential information.

- Visit the signup page by clicking Sign Up

- Fill in the details required.

- Enter the one-time Verification Code sent on your registered mobile number.

Indipay account is activated!

We try to be extra cautious when it comes to protecting your financial information. Therefore, before allowing any critical transactions like withdraw money to bank, we send you a confirmation code on your registered mobile phone.


Just write to us at and we will get back to you swiftly.

In such cases, we suggest you to do the following:

- Talk to the merchant directly and if you are able to find a resolution, nothing like it.

- We at Indipay account do provide you a platform to resolve the issue with the merchant.

All you are supposed to do is to raise a request at

Please be assured, your money is safe with us and we'll do everything to help you get it back


There is no extra charge for the coupons with a few exceptions. But you only have to pay for that particular coupon and for nothing else.

Please check your "Spam" and "Promotions" folder. If you do not find your coupons there, write us an email at with the order ID and we'll re-send the coupons to you.

Your e-coupons are delivered instantly to your inbox via email after a successful transaction.

Yes, you can. These coupons are transferable.

Different coupons have different validity and this is mentioned on the Terms & Conditions on each coupons.


It's always suggested to change your password from time to time. In order to change your password, login to your account, go to settings and click on "Change Password".

To set a new password, click on "Forgot Password". Once you enter your credentials, a one-time Verification Code will be sent to your email through which you can set up a new password.

No worries! your account will remain absolutely safe. All you need to do is write to us at and we will block your account immediately. In order to unblock an account, write to us again here and it will be unblocked.

Email address and mobile number is a one-to-one mapping. You can login via either email or mobile number.

You can check account balance by signing into your IndiPay account.


Wait for 5 minutes after the payment is done. If your mobile number is yet not recharged then write to us immediately at will respond to it as soon as possible.

Yes, you get your recharge immediately.

Yes. You can recharge for your loved ones using the same account.

Although we would like you to reap maximum benefits of the coupons available, yes, you can also choose to recharge without opting for it.

There is absolutely no extra charge for recharging. You will get the same benefits that your mobile service provider offers

You may be unable to withdraw money from your IndiPay account to your bank account due to any of the following reasons,

- Withdraw to bank account feature is temporarily suspended due to technical upgrades planned at our end. Withdraw functionality would be fully functional within next few weeks.

- Promotional cash given out by merchants can't be withdrawn to bank

- Indipay may restrict withdrawal of money in case we suspect any misuse of bank withdrawal functionality

- For any assistance please reach out to us at

This can be due to following reasons:

- failed internet connection at the time you tried to make the payment.

- the payment gateway is unable to get any response from your bank during a transaction.

- Insufficient funds in your bank account can also cause payment failure.

Please write an email from registered email id to


IndiPay is a pioneering website for online recharge for Prepaid Mobile, Data Cards, DTH and Postpaid Mobile Bill Payment.

IndiPay account is the best solution for payments. It safely stores your money and helps you transact in the fastest and smartest way. In a nutshell, with your all new account you can

- Access Anywhere

- Save Time

- Earn Rewards

Please check your service provider's website and if the same plan is available on our site, you can go ahead and do the same recharge by selecting the same plan.

Absolutely not! We don't charge any extra for any recharges/bill payments done on our website or app.

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